Job Openings >> Patient Experience Representative
Patient Experience Representative
Summary
Title:Patient Experience Representative
ID:610119121988
Department:Executive Administration
Job Status:Intermittent
Location:Sitka
Description

Patient Experience Representative

(Sitka)

SEARHC was established in 1975 under the provisions of the Indian Self-Determination Act as a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. The intent of this legislation was to have Indian Health Service programs and facilities turned over to tribal management. Our contracting with IHS began in 1976 when we took over management of the Community Health Aides Program. In 1982, we took over operation of the IHS Juneau clinic, now the Ethel Lund Medical Center, and took over operation of Sitka’s Mt. Edgecumbe Hospital in 1986. We are one of the oldest and largest Native-run health organizations in the nation.


POSITION SUMMARY

The Patient Experience Representative (PER) functions as a customer service liaison and facilitator between the patient, family, staff and the SEARHC administration to help foster and improve an excellent patient experience. The PER will also be available to provide support by ensuring patients are properly directed and have an efficient and positive experience.  The employee will also be responsible for transporting guests and patients to and from any of the SEARHC facilities as required.


EDUCATION REQUIRED AND/OR PREFERRED

  • High School Diploma or GED

 
CERTIFICATION REQUIRED

  • Valid Driver’s License
  • Clean motor vehicle report required (no DUI’s)
  • Commercial driving experience/license is a plus, but not required


EXPERIENCE REQUIRED

  • Customer Service
  • Knowledge of the Sitka road system
  • Two (2) years of customer service experience.  An equivalent combination of relevant educational and/ or training may be substituted for experience.


Other Information

At SEARHC, we see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career.

We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Check out our SEARHC YouTube Video below!
 

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